Will the recent coronavirus epidemic affect my order? Updated 20th March
We are working closely with all our factories to ensure the working facilities and welfare of their staff is a top safety priority. All our factories are still functioning and supporting British manufacture is of the utmost importance at this time. Each and every order placed is helping to keep them afloat, so please do not stop ordering your thoughtful gifts.
Who will deliver my order
Our factories are sending your orders directly to you so the shipping provider will be either Parcelforce, DPD or Royal Mail, please click the name of the provider to see their website for updates. At this time of writing all our delivery partners currently have no service disruption and offer non-contact signature options for all deliveries. If you have a current order with us and would like to change your delivery address to go straight to the recipient please email email@example.com.
Maps & products
What does my map look like?
Clicking “pick a map” on the homepage will take you through to a search page that will enable you to see different antique map designs of your chosen location.
Do you have maps anywhere in the world?
Yes, we work tirelessly with our suppliers to make sure we have a number of different maps that cover every location in the world. If you can’t find your location, we’ll do our best to source it for you. Get in touch with us via the contact page and let us know what map you are looking for.
How will I know what my map will look like on my product?
If you have arrived at the map search page through a product you are interested in, by moving through the steps on the left you will be able to choose the size of your product, and see how much map will be shown.
If you have searched for a location before selecting what product you are interested in, you will have to go back to the product pages and select a product before you are able to view what the map will look like sized to your chosen item.
How do I know what scale of map to choose for my product?
Where possible, we will advise the best scale to use for the size and shape of your product. The maps were originally drawn at a certain scale to be read easily by the naked eye. If you choose to zoom out from the recommended zoom level, you may find the text on the map hard to read. Alternatively, if you choose to zoom in on the map more than we recommend the text may be larger than initially drawn on the original maps and you will find the text and detail blurred when printed on the final product.
Why can't I zoom into my map anymore?
If you try and zoom in to much on one of our digital maps you will receive an error message or the map will pop back out to the optimum zoom level. This is because the original antique maps were drawn in a particular scale or size and zooming in too much will cause the image to blur or become pixelated. We have limited the amount you can zoom in on a map so that it will print out onto your product at the highest quality possible.
Can I choose to have two locations shown on my product?
Depending on how far away the locations are from each other, you may be able to find a map that is zoomed out enough to see both places on one map. If the locations are too far away from each other to fit on one map, we suggest you create two products to show the two locations. Dividing the map or fitting too many locations on one product can detract from the focus of that special place.
What if I want to see lots of different maps for one product before I decide?
Our map search facility will allow you to choose between a number of different maps for one location. Simply search by postcode or place name and click between the search results to see the different map designs.
Why isn’t my location marked on the map?
We only use old or antique maps printed onto our products. Because of their age, many were drawn in the 19th Century, not all of the place names or locations we expect to see on modern day maps will be marked.
If the location you are looking for is an international location such as a tiny island or remote village, the place might not have been discovered when the map was drawn.
Why is there a mark or imperfection on my map?
The maps we use were drawn in the 19th and early 20th Century as individual sheets or pages in an atlas. These sheets have been digitally scanned and pieced together so you may find in places there are map joins or discolouration.
We apologise that we cannot edit these maps, but we suggest, where possible, you position the map so you are unable to see these joins. Alternatively, please choose a different scale that still shows your location.
Where are your maps from?
The maps showing locations in the UK are licensed by the National Library of Scotland. Our international maps showing countries across the world have been scanned from antique atlases licensed for our use by Cartography Associates LLC.
I would like a silhouette design based on a photo, how do I do this?
We offer a bespoke design service where our in-house design team can create silhouettes based on a photo you send to us. Please visit our bespoke silhouette design page where the process is explained in full.
I can’t find a photo of what I would like as a silhouette.
We can create a bespoke silhouette based on a description you provide. Please visit our bespoke silhouette design page for more details.
Ordering & shipping
Can I change my order after I've placed it?
Once you have placed your order we are unable to change the map location or silhouette chosen. Your are able to cancel your order within 2 hours of placing it but after this time we may have started to create your product so any alterations will not be possible.
Where's my order?
Because we make each and every product to order this may take a little time. Our products are made by a few different manufacturers so lead times may differ depending on the supplier. The "make time" for each product will be listed on the individual product pages. Once your item has been created, it will be dispatched on a next day delivery service.
Please note, for international delivery the time scales may differ depending on destination. Please see our terms & conditions for product delivery times.
I want to cancel my order
Due to the bespoke nature of our products, once your order is placed we are unable to offer a 100% refund. We can offer an 80% refund if you notify us within 24 hours of placing your order. After this time, we will have created your order and unless damaged or faulty we cannot offer a refund. Please see our terms and conditions page for more details.
My order hasn't arrived.
Unfortunately, despite our best efforts to get your order to you within our estimated time, we often find items are delayed once they leave us. Where possible we will provide you with a tracking number to find our where your parcel is. Please check with your neighbours to see if anything has been delivered there. If after 15 working days you have still not received your order, we can claim the item as lost and start to make you a new one.
My order arrived damaged
Regrettably sometimes products arrive having been damaged in transit. We will of course make and send you a replacement as soon as possible. In order for us to claim from our shipping provider we must receive images of the damaged product before we can dispatch a replacement to you. Please email us a photo of the damaged product itself as well as an image of the outside of the box including the shipping label. We regret that we cannot create a replacement for you unless these images have been provided. Please email images to firstname.lastname@example.org with the subject title "Damages" and include your original order number.
If you have any further questions we have not answered above, please email us on email@example.com or call +44(0) 208 9442123.