Help Center
Maps & Products
What does my map print look like?
You can visually choose a style of map and location using our online product creator. Your final design proof can also be seen in the basket.
How do I know what scale of map to choose for my product?
The choice is yours! whether you want to visualise an entire city or zoom into a special location. You can see on screen how you map will look whatever zoom level you have chosen.
Why can't I zoom into my map any further?
If you tried to zoom in too much on one of our digital maps the quality of the print would deteriorate, due to pixelation. We have set zoom limits on maps to try reduce the possibility of this happening.
Can I choose to have two locations shown on my product?
Depending on how far away the locations are from each other, you may be able to find a map that scaled such that you can see both places on one map.
What if I want to see lots of different maps for one product before I decide?
Our map search facility will allow you to choose between a number of different maps for one location.
Bespoke Silhouettes
I would like a silhouette design based on a photo, how do I do this?
We offer a bespoke design service where our in-house design team can create silhouettes based on a photo you send to us.
I can’t find a photo of what I would like as a silhouette.
We can create a bespoke silhouette based on a description you provide.
Ordering & Shipping
Can I change my order after I've placed it?
Once you have placed your order, you will be sent a proof via email to approve. Once this is approved, we are unable to change any orders.
Where is my order?
Because we make each and every product to order, it may take a little time.
I want to cancel my order
Due to the bespoke nature of our products, once your order is placed we are unable to offer a 100% refund.
My order hasn't arrived
We are sorry to hear this. Our products are made to order and can take slightly longer to dispatch.
My order arrived damaged
Regrettably, sometimes products arrive having been damaged in transit. We apologise if you have experienced this.