Ordering & Shipping

Can I change my order after I've placed it?
Once you have placed your order we are unable to change the map location or silhouette chosen.
Where is my order?
Because we make each and every product to order this may take a little time.
I want to cancel my order
Due to the bespoke nature of our products, once your order is placed we are unable to offer a 100% refund.
My order hasn't arrived
Unfortunately, despite our best efforts to get your order to you within our estimated time, sometimes items are delayed once they leave us.
My order arrived damaged
Regrettably, sometimes products arrive having been damaged in transit.