We pride ourselves on excellent quality products and the time taken to design and manufacture each item can vary. Alongside each product listing, you will find estimated dispatch times. Please note that whilst we do work hard to meet these, they can not always be guaranteed and we advise that orders are placed in good time, if for a special occasion or deadline. Please note that depatch lead times are from the point you approve your artwork and not from the time you order, please keep checking your inbox for your artwork proof once you have placed your order with us.
Due to increased demand over Christmas and New Year the standard production times stated alongside products can increase by 5-7 workings days for orders placed during December. Thank you for your patience and understanding.
Please note the production time stated is approximate. Once your product is ready it will be dispatched as soon as possible. The majority of our personalised products do not fit through letterboxes, so please ensure that there will be someone at home for the parcel at the delivery address provided during working hours. If not your parcel may be delivered to a safe location or with a neighbour.
Please be aware that orders containing multiple items can sometimes be delivered in separate parcels at different times, depending on the lead time for each product.
If your delivery address is outside of the UK, you may have to pay import duties and taxes, which are levied once a shipment reaches your country. Atlas & I is not liable for any import charges, you must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information.
We make every attempt to use reliable and trustworthy shipping providers. If we have dispatched your order within the stated time above but the order has been delayed by circumstances beyond our control, we do not accept liability for this.
If you have any further questions about delivery times, please email [email protected].