ATLAS & I respects the intellectual property of others, and we ask our users to do the same.
These Conditions apply to any order placed with ATLAS & I. You must read these conditions carefully. By placing an order for one or more products through the website, you confirm that you have read, understood, and agree to the conditions in their entirety. If you do not agree to these conditions in their entirety, you must not order any product through the website.
PRODUCT DESCRIPTION AND AVAILABILITY
Each product purchased is sold subject to its product description. We take all reasonable care to ensure that all details, descriptions, and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information including product descriptions appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order.
All reasonable efforts have been made to portray product(s) on the website accurately, but due to the bespoke nature of our product(s), variations will occur. All measurements are approximate, colour representation and reproduction are dependent upon publishing processes and the set-up of the device from which you are viewing the Website.
All product(s) featured on the website are subject to availability. We will inform you as soon as possible if the product(s) that you have ordered is not available.
MAPS AND COPYRIGHT
All the maps we use on our products are licensed by The National Library of Scotland, The Cartography Associates, and MapTiler. We have full permission to use these maps on all of our products. The original antique maps have been scanned and georeferenced so that the digital image of the map can be linked to the relevant place or postcode on a modern day google map. We use maps dated from 1800 to the modern day, so please be aware that modern place names or areas of interest such as sports grounds or universities are not always marked on vintage maps. Our international maps are taken from antique atlases and may show historical place names or territories that do not exist today. We cannot be responsible for political, religious, or territorial persuasions.
Our map search facility enables you to view all the relevant antique maps that we hold of your requested place or postcode in our database. By choosing your relevant map and confirming you are happy to place your order you have viewed and confirmed you are happy with the exact map that will be used on your product.
Please be aware that colouration and texture of the maps may change when printed onto your final product. For instance, the printing process used for our glass worktop savers will darken the map slightly so may look a shade darker than the final map viewed online.
When a bespoke silhouette has been ordered, we are happy to send up to three proofs of the design. A "proof" is a digital image of what the final product will look like sent to the customer via a dropbox link on email. The first proof will be designed from a description or photo submitted to us by the customer. If any important details are left out of the initial submission and only stated once the first proof has been sent, this change will constitute as another proof. A "change" is considered a small alteration of the original description or photo, ie length of hair, person height, lightening windows or cropping out trees. Any changes must be sent and confirmed via email. We do not consider swapping the original photo as a "small alteration", this would require a whole new design which would incur an additional design fee to be paid. This charge is at the discretion of the designer based on how much time it will take to alter the silhouette, prices start at £15 for additional proofs.
If after three proofs you are still not happy with the bespoke silhouette design and would like a refund, we are able to offer a 75% refund of the original purchase price. This is to compensate for the design time already spent on creating a bespoke silhouette.
CANCELLATION OF BESPOKE PRODUCT(S)
In accordance with the Distance Selling and Online Trading Regulations ATLAS & I product(s), which have been made to the customers specifications, are exempt from standard cancellation rights.
By the individual nature of personalised products made to order, they cannot be re-sold and therefore we cannot accept returns.
Cancellations are offered subject to the discretion of ATLAS & I. In the event of an order cancellation, you (the customer) are entitled to an 80% refund if the material product has not yet been created or manufactured. 20% of the original cost will be retained for map licensing or administration costs already incurred.
Please contact us within 5 hours of placing your order if you wish to cancel; [email protected] or +44 (0)208 9442123
Because of the personalised nature of our products it takes a few days to make your order, please be patient with us. Approximate delivery times are listed on every product page.
Please note the production time stated is approximate. Once your product is ready to be dispatched, it will be sent on a next day service.
If your delivery address is outside of the UK, you may have to pay import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country and are subject to change. We recommend you contact your local customs office for further information.
Please note international shipments may be subject to cross-border inspections by customs authorities. Any import duties are the responsibility of the recipient. Atlas & I is not liable for any import charges.
All risk in the Product(s) you order (including risk of loss and/or damage to the Product(s)) shall pass to you when they are delivered to the delivery address specified in your order.
We shall be under no liability for any delay or failure to deliver Product(s) if the delay or failure is wholly or partly caused by circumstances beyond our control.
Once an order is placed with Atlas & I you will receive a confirmation email containing the details of your order. These details must be checked and any changes you would like to make must be submitted to us in writing within 12 hours.
We reserve the right to alter the map chosen for your product if the zoom level chosen will affect the clarity of the map and the overall look of the map printed onto the product chosen. If a map is chosen and viewed on a small screen sometimes the zoom level is not appropriate for the size of the final product. In these cases we will adjust the map zoom level to suit the product. If the final map area altered by us contains a wider area a proof need not be confirmed by the customer. Where the map chosen by a customer is too zoomed out and we need to zoom into the map and crop out some areas we will send a revised proof to the customer to check that certain areas are not cropped off the map. These changes are to preserve the quality of the reproduced map to create a product of the highest quality that reflects our brand aesthetic.
RETURNS AND REFUNDS
We offer a replacement service for damaged or faulty product(s) provided that we are notified no longer than 7 (seven) working days after the day on which you have received the Product(s). If the damage has been incurred in transit we will replace the item as soon as possible. We may ask you to return the faulty item to: Atlas & I, Business Innovation Centre, Barnsley S75 1JL. It will be at ATLAS & I’s discretion as to whether the customer or ATLAS & I will pay the return postage cost.
We do not accept returns if the item is simply not required any more or if there has been a change of heart. Every item is made to order and therefore non-refundable.
Should you wish to return a faulty Product please notify us by sending an email to [email protected] clearly detailing the following information:
Original order reference number
Your daytime contact number
Images of The Product(s) you are returning; and
The reason you wish to return the Product(s). Please allow 2 (two) working days from receipt of your email to receiving a response.
If the damage has occurred with an international shipment, it may be easier to get the item such as a frame replaced in the recipient’s country. If this is the case, we will cover replacements up to £40 GBP. Anything over this amount will need to be confirmed with Atlas & I prior to payment.
DISCOUNTS & COUPONS
Occasionally we run promotions and issue discount coupon codes for online orders. Any coupons redeemed must be used at the time the order is placed. Historical discounts or refunds cannot be issued if a coupon is quoted after the order has been paid for. Coupons are not valid for use on bespoke sized splashback or bespoke size blind orders.
OFFERS & COMPETITIONS
Atlas & I has the right to take part in collaborative competitions or offers which may include free products or giveaways. Where the collaboration involves alcohol, Atlas & I has the right to refuse a customer order if they are under the age of 18. By purchasing products that might include a free bottle of alcohol and agreeing to our terms & conditions at checkout, the customer verifies that they are over the age of 18.
All copyright, design rights and intellectual property of our designs, products and marketing material are and will remain the property of ATLAS & I LTD.
ATLAS & I LTD is an officially trademarked company, Trademark No: UK00003104502.
ATLAS & I LTD was incorporated on 7th August 2013.
Registered business address: Atlas & I, Barnsley Innovation Centre, Barnsley S75 1JL
Company number 08641831